Kaylon works for the Fulton County Tax Commissioner's Office at its Alpharetta location. She is the Assistant Division Manager. Kaylon's responsibilities include supervising technical and other staff engaged in revenue collection. She monitors the status of work in progress by her team members and she works closely with them to ensure their work is completed and done well and in the spirit of excellence.
Kaylon's supervisor is Rodney Floyd. He says Kaylon has a passion for customer service as she formerly taught customer service for the Georgia Department of Revenue. "Kaylon was one of the reasons why we were able to increase customer service efficiency. She is a hard worker, she is self motivated and she relates well with her staff."
Floyd also said she is dedicated to encouraging and motivating her team to ensure the vision and goals of the Fulton County Tax Commissioner's Office are accomplished.
Kaylon Smalls is a true Service Legend that believes in and exemplifies the County's customer service slogan - "BECAUSE WE CARE, WE SERVE."
Fulton County continues its work toward making the County 1st in 3 in Impact, Service and Efficiency.
Providing quality customer service is a part of the County's strategic plans and employees are key contributors when it comes to accomplishing this goal.
Leadership recognizes employees are the first point of contact when it comes to service delivery and in an effort to say Thank You for their exemplary service, this publication highlights employees who have delivered excellent customer service throughout their tenure with Fulton County.