Brigitte
Bailey has been named as the Director of Customer Experience & Solutions
for Fulton County Government. She will report directly to Chief Operating
Officer Todd Long.
Long
said of the appointment, “Brigitte is well respected by those who have worked
alongside her as a direct result of her tenacity and commitment, accompanied by
her theoretical and practical knowledge within the public service arena.”
County
Manager Dick Anderson has emphasized customer service delivery since joining
Fulton County in 2015. He said of Bailey’s appointment, “Brigitte has the
skills, institutional knowledge and commitment to make a real impact in shaping
service delivery from the customer perspective. She has our full support as we
continue our work to make Fulton County first in customer service.”
Bailey
will work with all Fulton County departments to improve the customer
experience, including everything from customer greetings to the redesign of the
County website. Her work will include assisting in the County’s Digital
government strategy, employee recognition programs, and establishing metrics to
track customer service.
Brigitte
has served with Fulton County Government for 19 years. During her tenure, she
has held a variety of roles, most recently as Audit Administrator in the Office
of the County Auditor. Other roles have included Assistant Chief of
Administration, Community Research Analyst, Program Evaluation Specialist and
Administrative Coordinator.
Prior
to her career in public service, Bailey served as a Trust and Investment
Management Officer for SunTrust Bank, Atlanta and worked in various financial
coordinating positions for the Northern Trust Company and Citibank Illinois.
Brigitte holds a Master’s
degree in Public Administration from Central Michigan University and a
Bachelor’s degree in Psychology from Spelman College. She is a candidate
for the Certified Public Manager Program where program completion is expected in
September 2017.
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