Brigitte Bailey has been named as the Director of Customer Experience & Solutions for Fulton County Government. She will report directly to Chief Operating Officer Todd Long.
Long said of the appointment, “Brigitte is well respected by those who have worked alongside her as a direct result of her tenacity and commitment, accompanied by her theoretical and practical knowledge within the public service arena.”
County Manager Dick Anderson has emphasized customer service delivery since joining Fulton County in 2015. He said of Bailey’s appointment, “Brigitte has the skills, institutional knowledge and commitment to make a real impact in shaping service delivery from the customer perspective. She has our full support as we continue our work to make Fulton County first in customer service.”
Bailey will work with all Fulton County departments to improve the customer experience, including everything from customer greetings to the redesign of the County website. Her work will include assisting in the County’s Digital government strategy, employee recognition programs, and establishing metrics to track customer service.
Brigitte has served with Fulton County Government for 19 years. During her tenure, she has held a variety of roles, most recently as Audit Administrator in the Office of the County Auditor. Other roles have included Assistant Chief of Administration, Community Research Analyst, Program Evaluation Specialist and Administrative Coordinator.
Prior to her career in public service, Bailey served as a Trust and Investment Management Officer for SunTrust Bank, Atlanta and worked in various financial coordinating positions for the Northern Trust Company and Citibank Illinois.
Brigitte holds a Master’s degree in Public Administration from Central Michigan University and a Bachelor’s degree in Psychology from Spelman College. She is a candidate for the Certified Public Manager Program where program completion is expected in September 2017.