As part of an ongoing effort to reach out to constituents about providing the
best possible service to our community, Fulton County is asking residents to
participate in an online survey. The project is part of an initiative
with the Ken Blanchard Companies to measure resident perceptions about customer
service provided by Fulton County’s front-line employees, assessing what is
done well and what are areas for improvement.
“We
know our Fulton County employees take pride in the work they do on behalf of
our constituents,” says Fulton County Manager Dick Anderson. “We see
Fulton as a leader in our focus areas of Service, Impact, and Efficiency and
hope that those we serve can provide data crucial to ensuring a good team does
an even better job for those citizens.”
The
survey is part of a county-wide customer service training initiative in
conjunction with the Ken Blanchard Companies’ Legendary Service model.
The program seeks to work to train 1,500 front-line employees starting in May
2016. The data gathered in this survey will capture citizen’s perceptions
of Fulton County services prior to the start of training efforts. The
county is seeking information on county services from the constituents who use
them. From patrons that check out materials at Fulton County libraries to
those who request assistance from one of the county’s public safety agencies to
taxpayers who deal with county staff to fund these activities, residents will
evaluate how customer service should be provided by Fulton County.
The
survey can be accessed by logging on to http://survey.fultoncountyga.gov.
This survey will be followed up with another in 2017 to measure the impact of
customer service training.
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