Tracie
Baugh is this week's Service Legend.
Tracie
Baugh is this week's Service Legend because of her high level of
professionalism, along with her kind and loving spirit. Tracie is a
Customer Service representative in the County Manager's Office of Customer
Service. Here's her story.
A
caller contacted the Office of Customer Service and was desperate to get
information about a Fulton County event. The caller paid for and was
excited about attending the activity; However, the caller had not received information
about the location and time of the event. The caller said, in today's
fast paced, computer connected world it seems like people miss the importance
of human interaction, For that reason, Tracie Baugh was a breath of fresh
air.
The
customer said, "Tracie worked fast, efficiently and was clear in her
communication. She understood my situation and really worked hard to
help.
I
really appreciate her and I thought Fulton County leadership might like to
know."
Tracie
Baugh is this week's Service Legend who believes in and exemplifies the
County's customer service slogan - "BECAUSE WE CARE, WE SERVE".
Fulton
County continues its work toward making the County 1st in Impact, Service and
Efficiency.
Providing
quality customer service is a part of the County's strategic plan and employees
are key contributors when it comes to accomplishing this goal.
Leadership
recognizes employees are the first point of contact when it comes to service
delivery. In an effort to say "Thank You" for their exemplary
service, this publication highlights employees who have delivered
excellent customer service throughout their tenure with Fulton County.
Congratulations Service
Legend - Tracie Baugh!